FAQs

Information You Need

Reservation

1. How can I make a reservation?

You can make a reservation through our online booking system on the website or by contacting our customer service team directly.

2. Can I modify or cancel my reservation after it's been confirmed?

Yes, modifications can be made based on vehicle availability. Cancellations are also possible; please refer to our cancellation policy for any associated fees.

3. Do I need to create an account to reserve a car?

While it's not mandatory, creating an account can expedite the booking process for future reservations and provide access to special offers.

Payment

1. What payment methods do you accept?

We accept most major credit cards, debit cards, and online payments. Cash payments might be acceptable depending on the rental duration and car type.

2. Are there any hidden charges I should be aware of?

Our pricing is transparent. Any additional fees, like for extra equipment or services, will be communicated upfront during the booking process.

3. When will I be charged for the reservation?

Typically, an authorization hold is placed on your card at the time of booking, with the final amount charged upon vehicle return. However, this can vary based on your selected payment method.

Vehicle & Pickup

1. What documents do I need to present at pickup?

Please bring a valid driving license, identification proof, and the credit card used for the booking. Non-UAE residents might also require an International Driving Permit.

2. Are the vehicles inspected before each rental?

Absolutely! Every vehicle undergoes a thorough inspection to ensure it meets our safety and cleanliness standards.

3. Can I choose a specific car model or color when booking?

We guarantee the car category booked, but specific models or colors are subject to availability at the time of pickup.

Refund Policy

1. How does the refund process work if I cancel my booking?

Refunds for cancellations are processed as per our cancellation policy. Depending on the notice period, you might receive a full or partial refund.

2. How long does it take to process a refund?

Refunds are typically processed within 5-7 business days, but the duration might vary based on your bank or card provider.

3. Are there any non-refundable charges?

Some service or processing fees, if applicable, might be non-refundable. Any such charges would be clearly mentioned during the booking process.

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If our FAQs don't address your concern, please contact us directly. Our team is here to assist and provide clarity. Your satisfaction is our top priority, and we're committed to prompt responses.

+971 56 669 6957